Our Privacy Policy

Last Updated: December 12, 2023

This Privacy Statement (“Statement”) outlines the policies of 1010Genome Pte Ltd (“1010Genome,” “we,” “us,” “our”) regarding the collection, use, and transfer of information on our websites, including http://www.1010genome.com/ and affiliated sites, denoted by a direct link to this Statement (collectively referred to as the “Sites”).

Information Collection and Use

Information is gathered from both active submissions and passive browsing during visits to our Sites. Under no circumstances will we share or sell collected information with any third party, except as detailed in this Statement.

Voluntarily Provided Information

Certain services may require registration via online forms, where both individual and company information may be requested. This includes, but is not limited to, name, organization, address, email, phone numbers, and user credentials. Additional information may be sought for transactions, such as shipping addresses and payment details. You actively provide this data for specified purposes, and we discourage sending sensitive information (e.g., ethnicity or health details).

Automatically Collected Information

Passive information collection occurs during site navigation and use. This includes the URL of the referring site, browser details, IP address, date/time of access, pages visited, transaction data, and other clickstream data. 

We use cookies for data storage on your hard drive, enhancing site functionality. Cookies do not read data from your drive but facilitate a more efficient user experience. You can still access most of our Sites with disabled cookies.

Our Sites currently do not respond to ‘do not track’ signals, and they are not designed for users under 18.

Storage, Security and Retention of Information

At 1010Genome, we employ robust internal and third-party physical and technical measures to ensure the security of your information, aiming to protect it from unauthorized access or loss. It is your responsibility to maintain the confidentiality of any required passwords to access our websites, if applicable. While we make every effort to comply with US state and federal laws, as well as other applicable regulations such as the GDPR (for the EEA), we cannot guarantee absolute security. If you suspect any compromise of your data, please contact us promptly. We will conduct a thorough review and take necessary actions to rectify or mitigate any potential compromise of your information.

Sharing of Information

Personal information is not disclosed to third parties except:

(a) with explicit consent;

(b) to subsidiaries, affiliates, and service providers for contracted services, including customer support, marketing communications, and technological maintenance;

(c) as required by applicable law;

(d) in response to court orders or subpoenas;

(e) to public authorities for protection;

(f) to a buyer or successor in case of business transfer.

Legal Basis for Processing Personal Information

If you are in the European Economic Area (“EEA”), 1010Genome is the data controller. The legal basis for processing depends on the context, such as consent, contractual obligations, legitimate interests, or legal requirements.

Transfers of Information

Personal information may be stored worldwide, primarily in the United States. We have implemented safeguards, including EU Standard Contractual Clauses, for data protection compliance.

Third parties receiving information must sign processing and/or confidentiality agreements, committing to purpose-specific processing and applying necessary safeguards.

Information Protection and Security

We employ reasonable technical, organizational, physical, and administrative measures to safeguard information from unauthorized access or misuse. While precautions are taken, no system is entirely secure.

Our Sites may link to external websites; however, we do not control or endorse these sites. We recommend reviewing their privacy policies.

Data Protection Rights

You may access, correct, or update your information by accessing your accounts on our Sites. For specific rights or queries, contact us at contact@1010genome.com.

Residents of the EEA or California have additional data protection rights outlined in respective sections.


We retain personal information for ongoing legitimate business needs or as required by legal obligations. Data is deleted or anonymized when no longer necessary, subject to technical constraints.

Changes to Our Privacy Statement

This Privacy Statement may be updated due to legal, technical, or business developments. Notice of significant changes will be provided, and consent may be sought if required by applicable data protection laws.

Email Privacy

When communicating via email, we process data for communication purposes. In the EEA, the email sender’s signature outlines the data controller. You have the right to object to processing.

Contact Us

For questions or concerns regarding your personal information, contact us at contact@1010genome.com.

Changes to this Privacy Policy

We may change this Privacy Policy any time and at our sole discretion. Changes will be effective upon the date the revised Privacy Policy is posted on the websites, with the effective date noted in the Policy header at the top of this page. When you visit our websites, you accept the version of this Privacy Policy in effect at that time. We recommend that you periodically revisit and review this page to obtain the latest information on our privacy practices.